Reflecting on the long-term power of networks. Today I have been learning about chatbots https://tinyurl.com/yccq2rcc from my colleague Joitske Hulsebosch. I met Joitske well over a decade ago when we both took a CP Square course with John Smith https://www.linkedin.com/in/smithjd8/ and Etienne Wenger and have been following each other on linked in etc.
Joitske’s article THERE’S A CHATBOT FOR THAT! CHATBOTS FOR LEARNING AND REFLECTION piqued my curiosity and I followed one of her suggested links to
this article ARE ALL CONVERSATIONAL USER EXPERIENCES EQUAL? https://tinyurl.com/y9dhpfg8 claiming that ” A well selected chatbot has the ability to increase user engagement and satisfaction, boost sales, accelerate brand awareness, and take a company to the next level.” It seems that it is going to be increasingly hard to tell when we are speaking with a person versus a chatbot. If chatbots can produce personalized engagement – what does that mean for us as community managers? Do they have any role in community? What about producing connections like me and Joitske? What are your thoughts?
This list by Beth Kanter and post by Allison Fine and Beth Kanter takes this discussion forward a few steps. https://list.ly/list/1XL7-nonprofit-and-bots
Here is the link to the article by Beth Kanter and Allison Fine https://trust.guidestar.org/nonprofits-the-robots-have-arrived