Reflecting on the long-term power of networks. Today I have been learning about chatbots https://tinyurl.com/yccq2rcc from my colleague Joitske Hulsebosch. I met Joitske well over a decade ago when we both took a CP Square course with John Smith https://www.linkedin.com/in/smithjd8/ and Etienne Wenger and have been following each other on linked in etc.
Joitske’s article THERE’S A CHATBOT FOR THAT! CHATBOTS FOR LEARNING AND REFLECTION piqued my curiosity and I followed one of her suggested links to
this article ARE ALL CONVERSATIONAL USER EXPERIENCES EQUAL? https://tinyurl.com/y9dhpfg8 claiming that ” A well selected chatbot has the ability to increase user engagement and satisfaction, boost sales, accelerate brand awareness, and take a company to the next level.” It seems that it is going to be increasingly hard to tell when we are speaking with a person versus a chatbot. If chatbots can produce personalized engagement – what does that mean for us as community managers? Do they have any role in community? What about producing connections like me and Joitske? What are your thoughts?
2 thoughts on “Chat Bots and Community Management”
This list by Beth Kanter and post by Allison Fine and Beth Kanter takes this discussion forward a few steps. https://list.ly/list/1XL7-nonprofit-and-bots
Here is the link to the article by Beth Kanter and Allison Fine https://trust.guidestar.org/nonprofits-the-robots-have-arrived